Cancel site and autorenewal
-
I have a premium site and I’d like to cancel it so it doesn’t autorenew, but I can’t figure out how. When I go to manage purchases there is no option to ‘cancel yourgroovydomain.com’ as is shown in the help page. The only option is to ‘Edit payment method’. https://en.support.wordpress.com/manage-purchases/
-
What is the domain URL?
Exactly which username account purchased the upgrade?
Exactly which underlying .wordpress.COM blog was the upgrade purchased for?
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Note that when we need Staff help with issues Volunteers cannot resolve we type modlook into the sidebar tags on our forum threads. I did that for you so the domain URL will not be lost.
From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
Hi, thanks for your reply.
I’m not looking for a refund since it was purchased last May. I just want to make sure it isn’t auto-renewed as I have transferred the site to use different hosting. I don’t see a way to disable auto-renewal. The url is argyleplaid.wordpress.com but that gets auto direct to my new site.
thanks,
steve -
Hi @stevedavis7, actually auto renew is not on right now because the card had expired. Did you want to go ahead and remove the upgrade now or just let it expire?
-
-
Hi I need help. I am trying to sign in to my account for http://www.promisetofeelem.com and I am getting a screen that says it’s untrusted. It says I have an invalid security certificate that ended on 1/3/16. How do I renew?
-
-
-
- The topic ‘Cancel site and autorenewal’ is closed to new replies.
WordPress.com Forums 