Cancel site, please refund.

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  rarwhim · Member · Aug 15, 2022 at 1:24 pm

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  Hi there,
  I never really got into the swing of WP and did not know that my domain was on auto renew? Can we please just cancel my accounts and refund the $96?
  There should be a couple of domains, I’m not sure; I’ve had two domains but every time I log in it says that I don’t have any sites.

  Please help, thanks!

  I don’t have a site linked to this WordPress.com account

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  staartmees · Member · Aug 15, 2022 at 1:40 pm

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  This usually happens when you have two or more accounts on the wordpress.com platform.
  To get a refund, make sure you are logged in to the account owning that upgrade. You can use the Transaction ID to restore access to that account at https://en.support.wordpress.com/account-recovery/

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  staff-ozmodiar · Staff · Aug 15, 2022 at 3:15 pm

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  Hi,

  What is the URL of the site in question?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.