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  dongdaejeonchurch · Member · Jan 18, 2022 at 9:14 am

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  I hope to refund. I do not use your service. I want to terminate your service. The service term is Jan 18 2022 but you renewed my account even though it was not renewal day.
  [redacted by staff]

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  dongdaejeonchurch · Member · Jan 18, 2022 at 9:14 am

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  홈페이지를 더 이상 사용하지 않습니다. 이번 달까지 기간이어서 구독을 취소하려고 하는데 이미 지난 달 결제가 되었습니다.

  WP.com: Yes
  Correct account: Yes

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  staff-mckluskey · Staff · Jan 18, 2022 at 9:55 am

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  Hi there!

  I’ve merged both threads so that everything is in one place.

  Our subscriptions always renew a month before the expiration date. That gives us enough time to solve any issue if the payment can’t be processed. In any case, we send emails before the charge is done.

  Since you already canceled your plan, I went ahead and issued a full refund.

  As for the domain, however, we won’t be able to refund that one as it’s way past the refund window (it’s 96h for domains).

  We might be able to restore the domain to your account; however, I noticed you’ve opened a dispute about that charge. When there’s an ongoing dispute, we are not able to do anything until the dispute has been resolved. Here’s more information about chargebacks and what you can do now:

  https://wordpress.com/support/payment/chargebacks/#chargebacks.