Cancel subscription

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  cutebeastaz · Member · Apr 21, 2019 at 6:40 am

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  Hi guys I just had an auto renewal come out of my account.
  I’ve been trying to cancel but in the manage my subscriptions section it won’t let me do anything.

  The blog I need help with is: (visible only to logged in users)

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  shubhamgmath · Member · Apr 21, 2019 at 9:32 am

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  Hi cutebeastaz

  I am tagging this thread as ‘modlook’ for staff attention please wait for sometime they will get back to you on this.

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  cutebeastaz · Member · Apr 21, 2019 at 9:48 am

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  Thank you

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  kokkieh · Staff · Apr 22, 2019 at 7:37 am

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  Hi there,

  The account you’re using to post here has never owned any paid upgrades with us, and we don’t even have a credit card on file for you which we could have charged.

  If you’ve received a renewal charge from WordPress.com, it’s for upgrades that belong to a completely different account. Please log in as the correct account, and then open a new support ticket so we can help you with a refund.

  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.