Cancel subscription

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  tobey5787wp · Member · Aug 11, 2021 at 10:35 am

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  I want to cancel my subscription

  Site: (email visible only to moderators and staff).
  WP.com: Yes
  Correct account: Yes

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  csabarakasz · Staff · Aug 11, 2021 at 11:41 am

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  Hi there,

  Thank you for writing to us.

  You can find information on how to cancel any of your subscriptions.

  https://wordpress.com/support/manage-purchases/#cancel-a-purchase

  If you have multiple WordPress.com account, make sure you are logged in with the one who owns the upgrades.

  Please, before cancellation make sure you export your content, since when you cancel your subscription, your site will revert to the way it looked before you first purchased the plan.

  I hope that helps and let us know if you are experiencing any troubles.

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  aisajib · Member · Aug 12, 2021 at 4:57 am

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  Hi @tobey5787wp

  Just to clarify, we aren’t seeing any subscriptions connected to this WordPress.com account you are logged in to. If the subscriptions are on a different account, please log in to that account and follow the instructions at the link @csabarakasz shared above or reply here and we can look into that account.

  If you’re having trouble logging in, you can use the account recovery form to submit the transaction ID (which you can find on your credit card statement) to us.

  If you’re unable to locate the transaction ID, please use the form on this page to look up the charge: https://wpchrg.wordpress.com/ – you’ll have the option to contact billing support after you’ve entered the details of the payment.