Cancel subscription

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  labriec5 · Member · Oct 12, 2021 at 6:15 pm

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  Hello,

  I tried to terminate this site a few things are months ago and thought I was successful. You can see I haven’t used or edited this site in a year.

  I’d like to cancel the subscriptions

  I don’t have a site linked to this WordPress.com account

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  deancroyal · Staff · Oct 12, 2021 at 10:38 pm

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  Hi there – Could you pass us the URL for the site you’re wanting to cancel the subscriptions for? Thanks!

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  labriec5 · Member · Oct 14, 2021 at 3:03 pm

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  Hi, the URL in the email I received is http://cambamtest20.ca/

  Please let me know if you’re able to cancel or refund me!

  Thanks,
  Camille

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  supernovia · Staff · Oct 14, 2021 at 4:06 pm

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  Got it, yes, it just renewed, so we can refund if we work quickly. We just need you to log into the correct account first.

  Can you log out, then log in again using the email address that received purchase notifications and what not? That’s the one you’ll need to use to access the site.

  Here’s how you can recover access if needed:

  Recover Your Account

  Alternatively, you could use wpchrg.com to locate the charge and contact billing directly.