cancel subscription

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  tennisslp20 · Member · Oct 30, 2021 at 2:15 am

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  I need to cancel my subscription and when I was attempting to close my account it said the following ‘Sorry we can not process your cancellation at this time. Please call support.’

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  ejrhythm · Member · Oct 30, 2021 at 3:45 am

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  Hi there,

  I have no idea regaring your status is.

  This link might help to cancel your subscription.

  Manage Purchases, Renewals & Cancellations
  >Cancel a Purchase or Refund Policy
  https://wordpress.com/support/manage-purchases/

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  kokkieh · Staff · Oct 30, 2021 at 8:42 am

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  Hi there,

  You’re unable to close your account because you have a pending payment dispute for a recent upgrade renewal.

  I see you’ve also submitted a support ticket. I’ve flagged that for your billing support team, so someone will follow up with you there.

  I’m closing this forum thread as a duplicate request.