Cancel Subscription

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  csarathi · Member · Mar 16, 2015 at 7:45 pm

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  How do I go about cancelling my Premium Subscription ?
  a) I didn’t know it would renew in March as I had taken it in April 14
  b) I wasn’t un-ware of the increased charges as well.

  Any help would be much appreciated .
  Thanks you

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 16, 2015 at 7:47 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note that I am tagging this thread for Staff follow-up.

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  csarathi · Member · Mar 16, 2015 at 7:52 pm

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  Thanks .
  My account auto-renewed so I want the refund for this year and cancel disable auto-renews.
  The upgrade page has not provision for refund as it is more than 30 days from my initial upgrade

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  csarathi · Member · Mar 16, 2015 at 7:53 pm

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  Also the email address on the system is no longer valid, I have changed it now.

  Thanks

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  pmciano · Member · Mar 17, 2015 at 4:47 pm

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  @csarathi

  Your WordPress.com Premium Plan has been removed and refunded (£74.00). Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If you’d also like the Domain Mapping Upgrade for ikyra.co.uk removed and refunded, let me know, and I will be happy to oblige.

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  csarathi · Member · Mar 17, 2015 at 6:29 pm

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  Thank you & yes please could you also cancel & refund the domain mapping upgrade. Thanks.

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  pmciano · Member · Mar 17, 2015 at 7:47 pm

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  @csarathi

  Done!

  If you have any more questions regarding this transaction, let me know :-)

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  rgmorse · Member · Apr 22, 2015 at 6:11 pm

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  Hi, I’d like a refund on a recent auto renewal of my Premium subscription (kaslosummits.wordpress.com).

  When I’ve clicked on “Cancel this upgrade,” I get a message informing me I can’t receive a refund because the 30-day period has passed. But the auto renewal debited my bank account on April 17, only 5 days ago!

  Thanks so much for your help.

  Randy Morse
  (email visible only to moderators and staff)

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  pmciano · Member · Apr 22, 2015 at 7:58 pm

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  @thelichens

  I’d be happy to cancel kaslosummits.com, your WordPress.com Premium Plan, and refund the associated charge.

  Before I proceed, there are a few points I need to cover.

  If we cancel your domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again, once canceled.

  If you want to keep using your domain, but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

  For more information on using the domain elsewhere, please see:

  http://en.support.wordpress.com/domains/domain-management/

  Once you confirm how you’d like to proceed, I will get started processing your transaction :-)

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  rgmorse · Member · Apr 23, 2015 at 3:57 pm

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  Thanks for asking. Please go ahead and cancel the domain.

  Randy

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  pmciano · Member · Apr 23, 2015 at 6:06 pm

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  @thelichens

  I’ve canceled your domain, WordPress.com Premium Plan, and refunded the associated charge. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If you have any more questions regarding this transaction, let me know :-)

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  rgmorse · Member · Apr 24, 2015 at 3:41 pm

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  Thanks!

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  pmciano · Member · Apr 24, 2015 at 7:11 pm

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  @thelichens

  You’re welcome!

  If you have any other questions regarding WordPress.com, please let us know :-)

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  gcoggs · Member · May 26, 2015 at 4:59 pm

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  On Dec 28, 2014 at 19:08:03 PST my account was charged the “No Ads for http://providershelper.wordpress.com Item# 12” $30.00 fee.

  I need to make sure my account has been canceled and closed. I notify your staff last year to close this account, I need conformation that this account has been closed and canceled. Please cancel the website and close the account ASAP. If I am still eligible please refund the $30.00 fee.
  Thank you
  Gershia Coggs
  http://providershelper.wordpress.com page information.

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  pmciano · Member · May 27, 2015 at 1:04 pm

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  @gcoggs

  The transaction in question was successfully voided, so no charge was placed.

  WordPress.com accounts are permanent, and you can find more information about that here:

  http://en.support.wordpress.com/deleting-accounts/

  Also, your account does not own any WordPress.com sites to delete.

  If you have additional questions, please let us know.

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  scottlestermichaud · Member · Jun 13, 2015 at 6:16 am

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  Signed up today for a word press today, tried to cancel, but was not sent a confirmation e-mail. Could you make sure it is indeed canceled? Thank you!

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  pmciano · Member · Jun 15, 2015 at 1:15 pm

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  @scottlestermichaud

  Your WordPress.com Premium Plan was successfully removed. No charge was placed.

  Let us know if you have any more questions :-)