Cancel subscription and get a refund

  • Unknown's avatar
    susankendall72 · Member ·

    Have emailed back and forth from 5th May with the number (redacted) and was advised that my £40.00 from the last payment would be refunded but have not heard anything. Thank you, S Kendall

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Which upgrade did you cancel, and when did you cancel and request a refund?

    There are no pro-rated refunds so be clear on that. Refunds https://en.support.wordpress.com/refunds/ are time limited.

    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

    This thread is tagged with modlook for Staff support. They will remove the number you posted above as this is a public support forum available to all with internet access.

    What’s missing is the relevant information for Staff.

    Do you intend to use the domain URL on another site?

    Or do you wish to completely give up ownership of it?

    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    Please clarify. Also subscribe to this thread so you are notified when Staff respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-zinnia · Staff ·

    Hello –

    Someone from the team will reply to the email existing email thread.

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