cancel subscription and return remain money

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  s8sujang · Member · Aug 12, 2020 at 2:48 pm

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  Hello.

  I made my account on March 2020, but I haven’t used except for 1 day.
  I am wondering how I can cancel the subscription and how I can return back about remaining unused durations.

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  staff-doublebassd · Staff · Aug 12, 2020 at 4:34 pm

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  Hi there,

  I would be happy to look into your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into this for you.

  To note: for initial domain registrations, the time frame to receive a refund is 48 hours. All other purchasable upgrades and renewals have a 30-day refund window. For more information on refund policy, please visit our support page:

  Manage Your Purchases

  Thanks,