Cancel subscription doesn’t work

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  martin1a39173926 · Member · Aug 21, 2023 at 9:43 am

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  I’m trying to cancel a subscription within the 7-day cancel period to get a refund, but it doesn’t work.

  I get the error message “User or Token does not have access to specified site”

  My account is the only admin account connected, so I don’t get why it says I don’t have access.

  Thanks in advance. :)

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  supernovia · Staff · Aug 21, 2023 at 4:54 pm

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  Hi @martin1a39173926, I don’t see WordPress.com-specific upgrades on this account, so can you confirm what you’re canceling and for which site? We’ll see if we can help you sort this out.

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  martin1a39173926 · Member · Aug 22, 2023 at 6:14 am

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  I bought the Jetpack plugin, and cannot cancel this subscription. It says no user token when trying to cancel the subscription.

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  martin1a39173926 · Member · Aug 22, 2023 at 6:15 am

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  And the site it was connected to is lottekjaerdesign.dk.

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  fstat · Staff · Aug 22, 2023 at 9:23 am

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  Hi there,

  I canceled your Jetpack subscription and issued you a refund. You should see that refund within 10 business days.

  Let me know if there’s anything else I can help you with.

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  martin1a39173926 · Member · Aug 22, 2023 at 9:25 am

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  Thanks! :-)