Cancel subscriptions with account I no longer have access to

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  danielmchoi · Member · Oct 17, 2021 at 3:38 pm

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  Cancel subscriptions with account I no longer have access to

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  amirudra789 · Member · Oct 17, 2021 at 3:43 pm

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  Hello there!

  To cancel your subscriptions please refer to this support doc here:

  https://wordpress.com/support/manage-purchases/#cancel-a-purchase

  Please make sure to take a complete backup of the content as you cancel the subscription, your site will revert back the way it looked before you first purchased the plan.

  Regards:

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  justjennifer · Member · Oct 17, 2021 at 4:52 pm

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  Hi there, Is this concerning viralitydigital.com that you posted about here https://wordpress.com/forums/topic/lost-access-to-email-attached-to-account/

  If so you will need to recover the account before you can cancel the purchase. Regardless, I’ve also flagged this thread for Staff input and assistance. Thanks for your patience.

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  staff-totoro · Staff · Oct 17, 2021 at 6:20 pm

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  Hi @danielmchoi

  As @justjennifer correctly points out, you already asked for help and have received a correct answer in https://wordpress.com/forums/topic/lost-access-to-email-attached-to-account/

  With this in mind I am closing this post and marking it as a duplicate, but you are welcome to continue to reply in the other thread, thanks!