Cancel the charges to by account

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  susanpiette · Member · Sep 23, 2019 at 3:10 pm

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  Cancel charges immediately

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  staff-doublebassd · Staff · Sep 23, 2019 at 5:25 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  whatsupsanfran · Member · Sep 24, 2019 at 6:46 am

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  Hello- this is what is was billed to

  jewelryluvr
  (email visible only to moderators and staff)
  [redacted]
  August 26, 2019

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  whatsupsanfran · Member · Sep 24, 2019 at 6:48 am

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  This is what i want to cancel before the 30 day charge deadline

  jewelryluvr
  (email visible only to moderators and staff)
  [redacted]

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  staff-mckluskey · Staff · Sep 24, 2019 at 10:35 am

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  Thank you for the details.

  To be able to cancel your subscription, we’ll need to revert the site to the state it was before uploading the first plugin/theme.

  This may cause, not only for the site to look different, but also lose recent content. If this is okay with you, let us know and we’ll proceed with the cancelation.

  If you wish to create a backup for your site, let us know and we’ll email you instructions on how to do that.

  You can also reach us via live chat from https://wordpress.com/help/contact