cancel the plan
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i paid personal plan at nov 6th and make cancel aftet two day. wordpress says i woud get refund. but from now i didnt get refund that i charged and i cant find out in wordpress payment page that it has been refund, only that saying is payment canceled. i cant even get refund recipt. whats wrong with you guys? make refund my payment and give back ma money
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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For billing and payment questions like this, please reach out directly to help@wordpress.com – the support team there can look up your specific account details and help track down your refund status.
While refunds are typically processed within 5-7 business days, the support team will need to verify the details of your specific case. They’ll be able to provide you with confirmation once it’s processed.
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I’ve added a tag for Staff attention and assistance here. Meanwhile, there is more information about refunds in this support guide https://wordpress.com/support/refunds/
@carmochloe assistance by email is available for sites with a paid plan. Free sites are assisted here in these community forums. If something needs staff assistance, then we volunteers add the MODLOOK tag to the thread. It’s up to staff to determine if they need to continue with the OP by email. Thanks.
For more information about volunteering in these forums, check out https://wordpress.com/support/wordpress-com-volunteers/ Cheers
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@jk0712zenon, I have issued the refund and you may confirm that it was issued here: https://wordpress.com/me/purchases/billing
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