Cancel Theme Purchase

• 

  memoeinc · Member · Jun 2, 2016 at 9:45 pm

  • Copy link
  • Add topic to favorites

  Hello,
  I purchased a theme incorrectly. How can I cancel or get a refund?

  Thanks

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jun 2, 2016 at 9:51 pm

  • Copy link

  Did you purchase one of the Premium themes found at https://wordpress.com/themes/filter/staff-picks/type/premium/ ?

  There are time limitations for requesting and receiving refunds.
  https://en.support.wordpress.com/refunds/

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

• 

  memoeinc · Member · Jun 2, 2016 at 10:16 pm

  • Copy link

  Yes I bought it from the above link however I do not have a premium plan. I just purchased it today.

• 

  timethief · Member · Jun 2, 2016 at 10:17 pm

  • Copy link

  Thanks for the clarity. You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades