CANCEL THIS IMMEDIATELY AND REFUND ME FOR APRIL 2022

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  erinlynnchesterton · Member · Jul 15, 2022 at 11:53 pm

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  This is so messed up. You show no record of charging me OR have record of payment yet charged me $198 on April 25 2022. I demand you to refund me and cancel my account so no future charges are taken out.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-ozmodiar · Staff · Jul 16, 2022 at 2:20 am

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  Hi,

  Do you know the URL of the site the upgrades were purchased for?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.