Cancel Transaction
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Hi.
I’m using this account because the account that i have problems don’t exit anymore.
I’m try to explain the problem in details:1 – My friend had a site in wordpress called: http://tecnocibernetico.wordpress.com
2 – We convert this website in http://tecnocibernetico.com.br
3 – I contract the service of site redirection of wordpress by $13.
4 – The website don’t exists anymore ( http://tecnocibernetico.com.br) and wordpress still charging my paypal account annually with $13.
5 – The web site: http://tecnocibernetico.wordpress.com, dont exist anymore too and I can’t login and cancel this service.
6 – I asking for support to cancel the annual fee of $13 in may paypal account ((email visible only to moderators and staff)) and suspend the last charge that was made today.
The blog I need help with is: (visible only to logged in users)
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I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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NOTE: Provided you are logged in under the exact same username account that purchased the upgrades, you can disable auto-renew Dashboard > Store > My Upgrades > Disable auto-renew
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If you remember your other account and password you can log in at the link below to the original blog – you have trouble getting there because the domain mapping is still active
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OK, Thanks for replies…
I don’t remember the login details, but I’ll get in touch with my friend (owner of this website) to get these informations.
Anyway, I still need to cancel the charges made in my paypal, since the website no longer exists and no site redirections are made.
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@koolpair: it looks like ownership of the Site Redirect upgrade is under the owner’s user account. As such, we can only process a cancellation/refund request from the upgrade owner, regardless of the payment method.
Since this is a site redirect upgrade, it falls under our 30-day refund policy so you have time to contact the site owner to have them request the cancellation/refund of this upgrade. Have them login and simply reply to this thread to initiate the request and I’ll take care of the rest of it.
I hope that clarifies things! Let me know if you have any questions.
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OK guys, I talk to the ownership and the service was cancelled in wordpress.
I also receive an e-mail from wordpress describing the refund process in my paypal account.
My paypal account are showing the refund. Now, I believe, is between paypal and my credit card.
I think that’s all. Thanks for the excellent help…
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Great! And you are correct – it may take up to a week for the refund to be reflected in your bank account.
Looks like you’re all set! Let me know if you have any questions.
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