Cancel trial

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  pyramidsensation · Member · Dec 28, 2014 at 9:27 pm

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  Hello,

  Can somebody please cancel the trial I have signed up for, and ensure I am not billed at the end of the 14 days?

  I signed up, and then discovered that I cannot upload my custom theme, therefore the account is of no use to me.

  I did not take a domain name.

  Thanks in advance,

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 28, 2014 at 9:31 pm

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  Are you logged in under the exact same username account that registered the blog and purchased the 14 day trial upgrade? That’s required to cancel the trial. See http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Provided you are logged in under the same username account that registered the blog and purchased the trial upgrade, you ought to be able cancel trial upgrades under Store → My Upgrades in your dashboard at any time and also disable auto-renew.

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  timethief · Member · Dec 28, 2014 at 9:31 pm

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  I also tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. Note there is a backlog so you will have to wait patiently for Staff help.
  To subscribe:
  1. Look in the sidebar of this thread and find the subscribe to topics link.
  2. Or look below the comment box for this: _ Notify me of followup posts via e-mail

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  pyramidsensation · Member · Dec 28, 2014 at 9:32 pm

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  Hi,

  I literally signed up for the account/trial only about half an hour ago, however then discovered the limitation, so definitely still logged in using the correct details.

  There is an option for me to upgrade to the business plan, but no option to cancel the trial. :(

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  pyramidsensation · Member · Dec 28, 2014 at 9:32 pm

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  Hi,

  I literally signed up for the account/trial only about half an hour ago, however then discovered the limitation, so definitely still logged in using the correct details.

  There is an option for me to upgrade to the business plan, but no option to cancel the trial. :(

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  pyramidsensation · Member · Dec 28, 2014 at 9:33 pm

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  Thank you for that, I am subscribed so happy to wait patiently (so long as it’s not more than 14 days ;) )

  Thanks for your help, muchly appreciated.

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  timethief · Member · Dec 28, 2014 at 9:36 pm

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  Note there is a backlog so you will have to wait patiently for Staff help.