Cancel Upgrade
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Ive been trying to cancel my upgrade and its showing an error user or token does not have access to specified site. I’m not sure what that means but I’m within my 30 days and could somebody please cancel and refund.
Thank you.
The blog I need help with is: (visible only to logged in users)
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Hello,
That looks like an issue for a staff member to handle. I’ve tagged this post for their review. -
Hi there!
I’ve gone ahead to cancel the Lifestyle theme on your account and have issued you a full refund. Please note, it usually takes a few days for a refund to process and appear on your statement.
Hope this helps. Let me know if there’s anything else I can assist with.
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Hello there,
I have the same issue. Can you please cancel and refund my theme named Collective?
The blog I need help with is statevalentin.wordpress.com.
Thank you,
State Valentin -
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Hey there,
I have a similar issue, I purchased domain mapping yesterday but when I try to cancel and refund it displays an error.
The blog I need help with is myblondeintentions.wordpress.com
Thanks, Brittany
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Brittany, I’ve replied to your original forum thread here:
https://en.forums.wordpress.com/topic/cancel-domain-mapping-96?replies=2
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Hi I would like to cancel MH Theme on site http://styleprony.wordpress.com and get a refund. I am planning to self host my blog. Can you issue me a refund for the MH Theme cost?
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades
If a Premium theme doesn’t work out there is a full refund up to 30 days from your purchase. To cancel your purchase and obtain a refund, please use the Cancel button on the My Upgrades page.
https://wordpress.com/my-upgrades/
https://en.support.wordpress.com/themes/premium-themes/Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. (You can also disable auto-renew there.) http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/
as well as
Dashboard > Store > Billing History -
Hello timethief. I tried, but I keep getting the error: ! User or Token does not have access to specified site. It looks like I need help with this one.
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You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the premium theme for the blog and your must be within the 30 days allowed to claim a refund.
Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibilityIf you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
If required please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.
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I am trying to get a refund on my Kiore Moana theme purchase and I am having the same issue as styleprony after following all the instructions on this thread. Could someone please issues a refund?
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@styleprony
This thread is tagged for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it. It’s the weekend so be patient while waiting. -
Thank you timethief. I appreciate your assistance. I have tried all the recommendations.
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@styleprony, @trakela: Thanks for your patience while we got back to you on this! I’ve gone ahead to refund you for the themes but have kept them on your site for now so that our developers can investigate what’s causing the error.
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@Siobhyb @timethief I am having the same problem as everyone else! I would like to be refunded for the Onigiri theme for ashleysooportfolio.wordpress.com
Thanks!
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