Cancel Upgrade

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  siobhyb · Member · Apr 28, 2015 at 8:34 am

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  Hi Ashley Soo.

  I’ve gone ahead to refund you. The premium theme’s been left on your account for now while our team digs into this issue. Thanks!

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  alusinekargbo · Member · Apr 29, 2015 at 8:58 pm

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  Hello I just Recently purchase Connect Theme on one of my website. I don’t know how to set the theme to look exact like the demo and i don’t have necessary time to learn now to. However i’m having similar problem too, i can’t get a refund

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  alusinekargbo · Member · Apr 29, 2015 at 8:58 pm

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  Hello I just Recently purchase Connect Theme on one of my website. I don’t know how to set the theme to look exact like the demo and i don’t have necessary time to learn now to. However i’m having similar problem too, i can’t get a refund

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  ashleysoo · Member · Apr 30, 2015 at 5:20 am

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  @siobhyb thank you so much for your prompt response!!

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  abhipmd1990 · Member · Apr 30, 2015 at 6:29 am

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  I want to switch my website packersmoversdirectory.in from HTML5 to wordpress. What would be charges?

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  siobhyb · Member · Apr 30, 2015 at 8:24 am

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  @alusinekargbo: I’ve gone ahead to issue a refund to you. I’m going to leave the theme active on your account so the theme can look into why the cancellation error came up, but I’ll remove it as soon as they’ve resolved this.

  @ashleysoo: You’re welcome! :)

  @abhipmd1990: We have steps for mapping an existing domain to WordPress.com in this documentation and the cost of domain mapping is $13. If you’d like to discuss steps for getting started with WordPress.com and mapping your domain further, could I ask that you please start a separate forum thread? You can find the form for starting a new thread here:

  https://en.forums.wordpress.com/?new=1

  Thanks!

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  arikgadye · Member · May 2, 2015 at 7:33 am

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  Having this same issue. Please refund my theme at arikdov.wordpress.com. Thank you.

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  siobhyb · Member · May 2, 2015 at 1:41 pm

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  @arikgadye: I’ve gone ahead to refund you. The theme’s been left on your account for the moment, but will be removed after out team’s done investigating.

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  lidersheep · Member · May 4, 2015 at 9:06 am

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  Hello

  I’ve been trying to get a refund for the Hive theme on https://lidersheep.wordpress.com/ and all I get is „User or Token does not have access to specified site.”

  Can you please help me?

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  siobhyb · Member · May 5, 2015 at 7:58 am

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  Hi @lidersheep: Sorry about the trouble, our team are still looking into cause behind the error. I’ve gone ahead to issue a full refund to you for the theme and this will show up on your statement within the next few days.

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  jaibyjoanne · Member · May 6, 2015 at 3:59 am

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  I want my page to look similar to the Origiri page that I paid for. However its not allowing me to input codes so I can. What can I do to have this occur or what are the codes that were used.

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  siobhyb · Member · May 6, 2015 at 8:50 am

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  @jaibyjoanne: Origiri’s support guide here gives some step-by-step notes for setting it up to look like the demo and to make the most out of its features:

  https://wordpress.com/themes/onigiri/support/

  If you have extra questions while going through that guide, you can get in touch directly via our contact form or by creating a separate forum thread. It’ll be easier for WordPress.com staff and others to follow along if we keep this thread related to cancellation issues with Premium themes, and separate out other questions. Thanks!

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  arpaterson · Member · May 10, 2015 at 4:59 am

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  Hello, I have the same issue, wanting to cancel and refund wordpress premium, domain, and theme ‘Patch’. Getting user or token does not have access…

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  arpaterson · Member · May 10, 2015 at 5:03 am

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  Ah, to correct that, I’d like to keep the domain arpaterson.com and cancel and refund wordpress premium and theme ‘Patch’.

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  siobhyb · Member · May 10, 2015 at 10:17 am

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  @arpaterson: Thanks for the report! I can see that you were able to cancel WordPress.com Premium and that you were refunded $73.00 for this, which takes into account the $26 for your remaining domain.

  I’ve gone ahead to issue the remaining refund of $125 for the Patch theme.

  Hope that helps! Let me know if anything else comes up.

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  lelotusdesign · Member · May 11, 2015 at 3:27 am

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  @siobhyb Hi, I have a same problem. Could you refund for the theme I purchased? Thank you very much. My username is lelotusdesign and theme I purchased is zuki.

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  siobhyb · Member · May 11, 2015 at 8:44 am

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  Sure thing, @lelotusdesign. I’ve gone ahead to issue a refund to you. Sorry about the trouble with cancellation!