Cancel Upgrade

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  hanley250 · Member · May 31, 2015 at 6:41 pm

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  Hi, I have been trying to cancel my upgrade for 6 days now (since last Monday). I thought I had cancelled it using Store –> My Upgrades –> Cancel This Upgrade … however when I submit the cancel, it isn’t processing.

  Please do not charge my credit card. I do not want the premium upgrade. Thank you for the trail time.

  Please advise how I can cancel!

  -Kevin

  The blog I need help with is: (visible only to logged in users)

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  alexjgustafson · Member · May 31, 2015 at 8:21 pm

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  Hi Kevin,

  The reason it’s not allowing you to cancel is that you registered a domain while on the Premium free trial. While the Premium plan is refundable for 30 days, the domain registration is only refundable for 48 hours. You’ve owned tophire.co for 13 days.

  We have two options here:

  1. I can send you a manual payment form for the cost of the domain. After you make that payment I can remove the Premium plan free trial and leave the domain on your account.
  2. We can let the Premium plan activate for C$129. After that I’ll refund you that payment, minus the cost of the domain, and remove the Premium plan.

  Let me know what you’d prefer.

  Best,

  -Alex G.

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  hanley250 · Member · Jun 4, 2015 at 4:37 pm

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  Hi Alex,

  Both options seem good – Lets go with Option Number 2. Please refund me my payment minus the cost of the domain, and then remove the premium plan from my account.

  Thank you,
  -Kevin

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  alexjgustafson · Member · Jun 4, 2015 at 6:15 pm

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  Hi Kevin,

  Thanks for understanding. I’ve issued that partial refund just now. It can take about a week for refunds to appear on a bank statement, but you can find a refund receipt in your billing history here:

  https://wordpress.com/me/billing

  You still own tophire.co, and if WordPress.com isn’t the best host for you, I’d be happy to help you map that domain to another service:

  Change a Domain’s Name Servers

  Once you’ve owned the domain for 60 days you can also transfer it away if you prefer:

  Transfer a Domain to Another Registrar

  But let me know if I can help you with anything else on your WordPress.com site too. :)

  -Alex G.