Cancel Upgrade

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  gabcampello · Member · Oct 27, 2014 at 1:18 pm

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  Good afternoon, I would like to cancel the upgrade to the site papelandco.com
  I used the trial and was not useful to me! How do I cancel?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 27, 2014 at 4:07 pm

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  Are you logged in under the exact same username account that registered the blog and purchased the 14 day trial upgrade? That’s required to cancel the trial.

  Provided you are logged in under the same username account that registered the blog and purchased the trial upgrade, you ought to be able to cancel at Dashboard > Store > My Upgrades

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  timethief · Member · Oct 27, 2014 at 4:09 pm

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  To disable autorenew go to > Store > My Upgrades and click the “disable auto-renew” link.

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  gabcampello · Member · Oct 27, 2014 at 4:15 pm

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  I do not want to use the upgrade, would like the refund!

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  timethief · Member · Oct 27, 2014 at 4:19 pm

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  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund from your dashboard > Store > My Upgrades
  There is also where you can click the “disable auto-renew” link.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

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  rachelmcr · Member · Oct 28, 2014 at 11:56 am

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  Hi there,

  I see that you were able to cancel that WordPress.com Premium plan on your site, and we issued you a full refund. (Note that it can sometimes take 1-2 weeks to see refunds appear on your bank statement.)

  Is there anything else I can help you with?