CANCEL UPGRADE

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  valdespili · Member · Dec 20, 2014 at 4:41 am

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  my account is @valdespili. My billing page shows that my next payment will be on Jan 1, 2015 for 99.00. I do not want the upgrade. Please put a stop to it. I tried canceling it through my upgrades but the cancel button did not respond. Thanks.

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  timethief · Member · Dec 21, 2014 at 12:58 am

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  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  http://en.support.wordpress.com/my-upgrades/#canceling-upgrade

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there and remove your credit card infromation.

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  gracejiyoung · Member · Dec 22, 2014 at 7:53 pm

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  Hi there,

  I see that you already deleted the site. I have removed the upgrade from your account as requested.

  Cheers!

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  valdespili · Member · Dec 22, 2014 at 7:59 pm

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  thank you.

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  gracejiyoung · Member · Dec 22, 2014 at 8:01 pm

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  You’re welcome!