Cancel upgrade Premium US$ 99 pls. pay back or to show a credit – wordpress.org

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  arcdds · Member · Jul 21, 2013 at 1:59 am

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  If it possible: upgrade Premium US$ 99 pay back.
  We can’t used this > All-ready move with to http://www.daikin-direct-sales.org/ on WordPress.org. THX

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jul 21, 2013 at 5:09 am

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  We want you to love everything you do at WordPress.com, so we provide a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can request a refund yourself directly from the Store -> My Upgrades section of your Dashboard, or contact support to request a refund.

  

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  arcdds · Member · Jul 21, 2013 at 5:30 am

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  “Cancel” button on My Upgrades is not available . i try to Contact support but all ways coming to the forum.

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  justjennifer · Member · Jul 21, 2013 at 5:33 am

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  Make sure you are logged in with the same username account that purchased the upgrade. Regardless, I’ve tagged this for Staff assistance. Please be patient while they get back to you.

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  kardotim · Member · Jul 22, 2013 at 11:09 am

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  As justjennifer mentioned before ‘Make sure you are logged in with the same username account that purchased the upgrade’.

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  maxeckstein · Member · Jul 23, 2013 at 1:33 am

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  Similar problem, I would like a refund on the $99 dollar upgrade I purchased last night. I was able to press the cancel button, but I am not sure if the website acknowledged the cancelation. Anyways, how do I know that my upgrade cancelation was refunded??

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  timethief · Member · Jul 23, 2013 at 2:07 am

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  Log in as Admin under the same same username account that registered the blog, purchased the upgrade and requested the refund. Go to
  Dashboard > Store > My Upgrades
  Dashboard > Store > Billing History

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  maxeckstein · Member · Jul 23, 2013 at 2:20 am

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  ok thanks but after the cancelation at the bottom of the My Upgrades Page is says, “We’ll send you an email with a confirmation link for this action, please check your email for a confirmation link shortly.”

  I have not received a confirmation email for the cancelation, does it take a few hours to respond with a confirmation email, or should I be receiving an email shortly after the cancelation?

  Thanks for the help!

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  timethief · Member · Jul 23, 2013 at 2:34 am

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  Check your email client spam/junk filter please and I’ll tag this thread for a Staff follow-up.

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  maxeckstein · Member · Jul 23, 2013 at 7:01 am

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  Thanks!! I really appreciate the help!

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  kardotim · Member · Jul 23, 2013 at 7:15 am

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  @maxeckstein The upgrade has been canceled and refunded. Please let us know if you need any further assistance!

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  arcdds · Member · Jul 23, 2013 at 8:35 am

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  Guys,

  sorry, no email or any action.

  We have only one check-in!
  SPAM etc. check done.
  NO -> Billing History in Dashboard > Store > Billing History

  “You have no billing history at this time.”

  But: WordPress.com Premium
  Purchased by @fulcra
  Status: Active
  This upgrade will be renewed automatically in 10 months on June 10, 2014
  $99.00
  USD per year
  $0.27 per day

  Tell me what i have do-do more, we want to move the upgrade to @fulcra, it’s possible?
  THX

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  kardotim · Member · Jul 23, 2013 at 9:14 am

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  @arcdds as mentioned before: Make sure you are logged in as ‘forestofpeace’ in order to cancel and refund the upgrade at https://arcdirectsells.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

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  arcdds · Member · Jul 23, 2013 at 10:46 am

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  @kardotim, perfect work – Thanks, done.
  Brgds

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  kardotim · Member · Jul 23, 2013 at 11:52 am

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  Great! Please let us know if you need any further assistance!

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  maxeckstein · Member · Jul 25, 2013 at 2:45 am

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  Hey Kardotim, I just checked my bank statement and the upgrade wasn’t refunded, I was charged the $99. Let me know what’s going on?

  Re: kardotim
  Staff
  Jul 23, 2013, 12:15 AM

  @maxeckstein The upgrade has been canceled and refunded. Please let us know if you need any further assistance!

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  kardotim · Member · Jul 25, 2013 at 4:53 am

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  It might take up to a week before you see the refund on your bank statement.