Cancel Upgrade Refund ASAP

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  sweetfocus11 · Member · Apr 16, 2015 at 3:59 pm

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  I have been clicking on refund button waiting for the confirmation email and I get nothing.

  I do not wish to accept the upgrade, and I would like my 99$ back. I canceled this prior to the trial period.. but wordpress charged my account anyway.

  Please help.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 16, 2015 at 4:04 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note these two locations please:

  Dashboard > Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  https://en.support.wordpress.com/billing-history/

  I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  sweetfocus11 · Member · Apr 16, 2015 at 7:14 pm

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  I HAVE DONE all of that.. the buttons do not work!

  THis is NOT helpful Im not an idiot I know how the site works and how to click the buttons. I have dont it mulitpul times.

  I want to talk to someone who can actually refund my money! and get it taken care of. The buttons DO NOT work!

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  sweetfocus11 · Member · Apr 16, 2015 at 7:15 pm

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  I have disables my auto renew as well. I would like an email or phone number so that I can actually get this taken care of.

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  sweetfocus11 · Member · Apr 16, 2015 at 7:19 pm

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  I just did the process described above AGAIN and still no email.

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  timethief · Member · Apr 16, 2015 at 9:53 pm

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  Thanks so much, in advance, for being patient while waiting for a Staff response.

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  siobhyb · Member · Apr 19, 2015 at 12:40 pm

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  Thanks for your patience on this @sweetfocus11!

  I’ve gone ahead to cancel your WordPress.com Premium plan and have issued a full refund. Let me know if there’s anything else I can assist with.