cancel upgrades

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  mitchpopilchak · Member · Jun 1, 2015 at 5:31 pm

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  Hi,

  We have a domain redirect on our site
  ediblebalance.wordpress.com and want to CANCEL it before it renews.

  Yet, it doesn’t offer a way to do that.
  I have removed the redirect from happening but I want to make sure we are not billed for another year.

  Why do you have to make this so difficult??

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 1, 2015 at 9:16 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  lizthefair · Member · Jun 2, 2015 at 3:28 pm

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  mitchpopilchak–you’ll be able to turn autorenew off for the site redirect if you log in using the account that purchased the upgrade. I can also do it for you, but I need confirmation from the owner account here first.

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  mitchpopilchak · Member · Jun 2, 2015 at 3:30 pm

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  Hi,

  Thanks. I just deleted the whole site.

  Mitch

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  lizthefair · Member · Jun 2, 2015 at 3:58 pm

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  I’m still showing ediblebalance.wordpress.com as an active site, with an active subscription. Do you have access to the account that owns the site?