Cancel Upgrades

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  unusualuptown · Member · Mar 2, 2017 at 7:20 pm

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  Want to cancel Premium Template Upgrade so I can delete my site

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 2, 2017 at 10:45 pm

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  Premium themes have to be removed by Staff or transferred to another site of yours before the site they are on currently can be deleted. Deleting a site with upgrades https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Mar 3, 2017 at 9:45 am

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  Hi there,

  I’ve removed the Moka theme from your site, so you should now be able to delete it.

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  cwoolrich · Member · Apr 3, 2017 at 11:32 pm

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  Kokkieh – Can you delete my shelf theme so I can cancel my site? I’ve reached out support to no avail. I want to delete my artastproductions.wordpress.com

  cwoolrich

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  kokkieh · Staff · Apr 4, 2017 at 6:15 am

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  @cwoolrich

  It looks like you’ve already been helped with this in another thread, as the theme is already removed from your account.

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  stephaniemonty · Member · May 2, 2017 at 9:34 am

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  Hi Kokkieh,

  Please can you help me… I want to cancel my upgrade and get a refund. I have been given very bad advice from your staff and I am very unhappy. I have emailed the customer support but not had a reply and would really like some help in managing my account. Please can someone respond to me. Thank you

  Stephanie

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  kokkieh · Staff · May 2, 2017 at 10:06 am

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  @stephaniemonty

  What exactly would you like to cancel? You’ve already requested via email that we cancel your Premium theme, which my colleague did already, and you’ve cancelled the Personal Plan on your site yourself. The only upgrade that’s left is a domain mapping, and you can cancel that via the Purchases page as well, just like you cancelled the plan.

  I have been given very bad advice from your staff and I am very unhappy.

  The only interactions I see in your support history are this forum thread and the email you sent us less than 10 minutes before commenting here. When else did you contact us, and via which method?

  It’s generally best not to submit multiple support requests on the same issue, so I’m going to ask you to please reply to the email we sent you about half an hour ago if you need any more help with this.