Cancel Uprades

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  lifeofkiks23 · Member · Aug 1, 2017 at 3:53 pm

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  How do I cancel my upgrade to the Olsen theme? There are no links on my ‘manage purchases’ screen.

  The blog I need help with is: (visible only to logged in users)

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  mapetrei · Member · Aug 1, 2017 at 4:04 pm

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  Hello @lifeofkiks23!

  Can you please let us know what is the link of the site you need help with?

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  justjennifer · Member · Aug 1, 2017 at 4:05 pm

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  Premium themes are a one-time purchase which can only be refunded within the first 30-days after purchase. Is this the case here?

  https://en.support.wordpress.com/refunds/
  https://en.support.wordpress.com/premium-themes/

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  lifeofkiks23 · Member · Aug 1, 2017 at 4:06 pm

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  the site is kyliehozjanblog.wordpress.com

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  lifeofkiks23 · Member · Aug 1, 2017 at 4:07 pm

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  No I don’t want a refund – it says I need to delete all purchases before I can delete my site permanently

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  justjennifer · Member · Aug 1, 2017 at 4:08 pm

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  I see. I’ll flag this for Staff assistance in removing the Premium theme for you.

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  gemmacevans · Member · Aug 2, 2017 at 8:18 am

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  Hi lifeofkiks23,

  I’ve removed the theme from your site, so you should be able to delete it now. Come back to me if you have any further problems.

  Thanks!