Cancel Videopress issue

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  kylerosa · Member · Aug 14, 2013 at 11:30 pm

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  I purchased Videopress and it processed. But it is not working as I expected and I wanted to cancel and request a refund. However it is not showing in my Store or Billing History. Please help!

  The blog I need help with is: (visible only to logged in users)

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  ljkjklqljkhwhljkfqjhklfqjlkqjlh · Member · Aug 14, 2013 at 11:33 pm

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  Hi there. I’ve flagged this thread for Staff assistance. Please subscribe to this thread if you haven’t already, and be patient while waiting for a staff member to assist you.

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  kathrynwp · Staff · Aug 15, 2013 at 4:14 pm

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  Hi there, I don’t see any upgrades purchased under this account, and there are no upgrades on the site http://gazettanews.wordpress.com/

  Could you please confirm the address of the site with the VideoPress upgrade so I can have a look? Thanks!

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  kylerosa · Member · Aug 15, 2013 at 6:42 pm

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  I use Jetpack with my website http://www.gazettatoday.com, does that help?

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  kathrynwp · Staff · Aug 15, 2013 at 7:07 pm

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  Hi again, VideoPress upgrades need to be purchased under a WordPress.com site, even if it’s ultimately going to be used on a self-hosted Jetpack site. Can you remember which site that may have been? I’m not finding any transactions on gazettanews.wordpress.com. Thanks for helping us track this down!

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  gazettatoday · Member · Aug 15, 2013 at 7:16 pm

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  I found it, its under http://gazettatoday.wordpress.com/

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  kathrynwp · Staff · Aug 15, 2013 at 7:22 pm

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  Great! I’ve cancelled the upgrade and issued a $60 refund. It can take 1-2 weeks for the refund to be reflected on your account.

  Just let me know if you need anything else.

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  gazettatoday · Member · Aug 15, 2013 at 10:26 pm

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  Awesome, thanks for all your help!