"Cancel" won't offer a refund in 30 day window, no domain via WP – what gives?

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  nokingsoopers · Member · May 30, 2015 at 5:07 pm

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  • I registered my domains outside WordPress (via Namecheap)
  • I purchased one year of WordPress.com service for $99 on May 7th
  • “Cancel” won’t offer a refund – within 30 day window – no way to talk to a human – what gives?
  • Do I need to dispute via my credit card company?

  The blog I need help with is: (visible only to logged in users)

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  afreestyler · Member · May 30, 2015 at 5:25 pm

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  Hi,

  Not sure if this is any help..

  “WordPress provide a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. (( So Contact them at the aforementioned link for a refund…))

  For domains, we can refund within 48 hours of purchase. Head to your My Upgrades page to get a refund, cancel, or turn off auto-renew”.

  For more on Refunds

  Good luck, Hope it is of some use :/
  Sasha

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  afreestyler · Member · May 30, 2015 at 5:27 pm

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  This WordPress Contact Support Form should work..

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  afreestyler · Member · May 30, 2015 at 5:30 pm

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  Actually you have to type in ‘contact’ and then it comes up with “”Can’t find what you’re looking for””? You’ll see it after a few ‘topics’.. and a ‘contact support’ kind of orange button comes up, click that and then you get the form…

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  nokingsoopers · Member · May 30, 2015 at 6:41 pm

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  @afreestyler – Thanks for the excellent instructions on finding the Contact Support Form — I looked for such a thing and couldn’t find it. Very much appreciated.

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  afreestyler · Member · May 30, 2015 at 6:53 pm

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  You’re welcome, they must be scared of an avalanche of contact :)

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  justjennifer · Member · May 30, 2015 at 7:23 pm

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  This Support doc is also informative: https://en.support.wordpress.com/help-support-options/

  Also, you can add a “modlook” tag in the sidebar of a forum thread where you need Staff assistance or reply.

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  rachelmcr · Member · Jun 1, 2015 at 11:53 am

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  Hi there,

  I see you had a WordPress.com Premium plan purchased last year and it auto renewed on May 7. I just canceled and refunded that renewal for you, so your Premium plan is now set to expire on June 5, 2015.

  It may take some time for that refund to appear on your bank statement, but you can find the refund receipt in your Billing History.

  If you want to cancel the Premium plan right away (instead of waiting for it to expire on June 5) you can do that from your My Upgrades page or let me know and I can take care of that for you.

  Please let me know if I can do anything more to help with that. :)

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  nokingsoopers · Member · Jun 1, 2015 at 4:16 pm

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  Thanks, Rachel. I’ve cancelled the Premium plan. I really appreciate your help!