Cancelación de cuenta
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I need help
The blog I need help with is: (visible only to logged in users)
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If you prefer to receive support in your own language post to Español (Spanish): http://es.forums.wordpress.com
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I cancelled the purchase of the domain and of the hosting immediately it was bought and they assured me that it would be cancelled quite and in the credit card still the report of purchase goes out of someone of the products; it is to say that they did not cancel everything
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We need details please.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?
5. When did the refund request and upgrade cancellation take place?I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Thanks for the added information. This thread is tagged for Staff help and they will respond to you as soon as they respond to threads that were tagged for their help before I tagged this one. Please be patient while waiting.
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Hi there,
I’ve refunded the outstanding amount as well. It can take up to 10 business days for the refund to appear in your account.
Please let me know if I can help with anything else.
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