cancelation!

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  firsthandmomma · Member · Mar 18, 2016 at 3:36 pm

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  I need to cancel my purchase and be refunded before the 24 hours deadline. I did not mean to use WordPress.com and need to be refunded. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 18, 2016 at 3:40 pm

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  Hi there,

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  firsthandmomma · Member · Mar 18, 2016 at 3:44 pm

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  So that means within 1 to 2 weeks my refund will be received. Until then is my account open? I am unsure how to cancel it And when will my domain I purchased be canceled? Thanks.

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  timethief · Member · Mar 18, 2016 at 4:00 pm

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  As you are having trouble with comprehending how to proceed, I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Mar 18, 2016 at 4:05 pm

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  Wait! firsthandmamma.com is hosted by Unified Layer, not by wordpress.COM
  WHOIS: Click Here
  IP Address: 69.89.31.205
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/