Cancelation

  • Unknown's avatar
    gdlopes2112 · Member ·

    please give my money back and cancel my plan, if i had any……

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    ratneshsonar · Member ·

    Hi @gdlopes2112

    I am adding a “modlook” tag to your thread so that a staff member can help you out.
    Please keep patience while someone from support staff gets back to you

  • fstat · Staff ·

    Hi there,

    I don’t see any purchases ever made to the account you’re contacting us from. If you have made a purchase with a different WordPress.com account, please log in to that account and contact us again.

    If you’re not able to access that other account, please read out Account Recovery guide:

    Recover Your Account

  • Unknown's avatar
    torres126 · Member ·

    @gdlopes2112 If it’s regarding a charge for the site https://eletronicsbuy.wordpress.com, you’ll need to sign into the account with the username gdlopes21 and reply here.

    Please avoid creating multiple threads on the same issue, and please don’t post personal information. Staff will redact it on your previous thread soon though. :)

  • kokkieh · Staff ·

    Hi there,

    Your upgrades belong to the account, gdlopes21, not the account gdlopes2112 you’re using to post here.

    I also see you’ve filed a dispute for the payment with your bank. When you do this you’re accusing us of fraud and the payment is frozen pending an investigation, so we cannot refund you at this time. The dispute process also causes your site to be locked and all upgrades removed pending payment of a chargeback fee.

    You can read our full policy on chargebacks and disputes here:

    Chargebacks and Disputes

    If you cancel the dispute with your bank we might still be able to refund you, but else you’ll need to wait for our payment processor to complete their investigation, which can take up to eight weeks.

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