Cancelation and refund
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Hi, I purchased a wordpress subscription 2 days ago and would like to cancel and claim a refund. Unfortunately it is far too difficult for me to use and I cannot wrap my head around it.
Could somebody please help me?
Thanks,
Gian
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hey there,
On https://wordpress.com/me/purchases, click on the product you want the refund on and check at the bottom for
Cancel Subscription and Refundlink. If yes, then you are eligible for a refund. If it showsRemove WordPress.com Prothen you are not eligible.Please refer to the page at https://wordpress.com/support/refunds/ and
https://wordpress.com/support/manage-purchases/#cancel-a-purchaseHope it helps.
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Hi there, thanks for answering so quickly.
Unfortunately when I go on purchases there are no products for me to cancel. I’m not really sure why :(
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Your site http://box2259.temp.domains/ isn’t running on the wordpress.com platform but is hosted by Bluehost. You must contact their support.
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Hi there,
I can confirm you haven’t bought anything from us. Based on that temp domain you do have a hosting plan with Bluehost.com, though. If that’s what you want to cancel, you’ll need to contact them directly as @staartmees said above.
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