Cancelation and refund

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  gbnutritionist · Member · Apr 17, 2022 at 4:07 pm

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  Hi, I purchased a wordpress subscription 2 days ago and would like to cancel and claim a refund. Unfortunately it is far too difficult for me to use and I cannot wrap my head around it.

  Could somebody please help me?

  Thanks,

  Gian

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  rawalplawit · Member · Apr 17, 2022 at 4:18 pm

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  Hey there,

  On https://wordpress.com/me/purchases, click on the product you want the refund on and check at the bottom for Cancel Subscription and Refund link. If yes, then you are eligible for a refund. If it shows Remove WordPress.com Pro then you are not eligible.

  Please refer to the page at https://wordpress.com/support/refunds/ and
  https://wordpress.com/support/manage-purchases/#cancel-a-purchase

  Hope it helps.

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  gbnutritionist · Member · Apr 17, 2022 at 4:21 pm

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  Hi there, thanks for answering so quickly.

  Unfortunately when I go on purchases there are no products for me to cancel. I’m not really sure why :(

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  staartmees · Member · Apr 17, 2022 at 4:23 pm

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  Your site http://box2259.temp.domains/ isn’t running on the wordpress.com platform but is hosted by Bluehost. You must contact their support.

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  kokkieh · Staff · Apr 18, 2022 at 7:03 am

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  Hi there,

  I can confirm you haven’t bought anything from us. Based on that temp domain you do have a hosting plan with Bluehost.com, though. If that’s what you want to cancel, you’ll need to contact them directly as @staartmees said above.