Cancelation and refund of theme
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Dear sir/madam,
When I bought the Connect premium Theme it was stated that I will be able to cancel my purchase and get a full refund within 30 days of purchase. Please advise how I can cancel this purchase.
Thank you for your help.
Samantha
Blog url: http://destinoanywhere.com/The blog I need help with is: (visible only to logged in users)
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Provided you are logged in as Admin under the same username account that registered the blog and purchased the premium thme, you ought to be able to request a refund from your dashboard > Store > My Upgrades
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received. -
Thank you for your answer!
I have tried that before making this post but I wasn’t able to cancel the theme! -
Then you were not logged in correctly as Admin under the exact same username account that registered the blog and purchased the premium theme for the blog.
What is the URL of the blog?
Which username account registered it and purchased the premium theme?You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and navigate to > Store > My Upgrades
Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility -
I can do pretty much everything. At “my upgrades”i can hit the “transfer to another site” and when i press that it gives me options, but when i press the “cancel and refund” it open a little window but it doenst give me any options. the window stays blank!
I wish i could post a picture here for you to see, but i tried and wasnt able to. -
What is the URL of the blog you purchased the premium theme from here for starting with http:// please?
the window stays blank!
Are you running an ad blocker? If so, then disable it (see 3 (c) below).
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
(c) Exactly what any error reports you receive state. -
You can post a screenshot. You can use http://snag.gy/ to share screenshots. Or you can use the WordPress.com guide I linked to and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.
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The link is : http://destinoanywhere.com/
And the screen shot: http://snag.gy/IDQcz.jpg
I tried everythig but I cant do it.
Hope a staff member can help me out.
And thank you so very much for the help! I really appreciate it! -
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Hi Samantha,
I’m very sorry about that! Our team is looking into why that cancellation process isn’t working correctly.
In the meantime, I canceled and fully refunded your premium theme purchase. Please let me know if I can do anything more to help with that. :)
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