Cancelation of Premium Plan canceled my Personal Plan as well
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Hello, I canceled my premium plan with refund, but now my personal plan is canceled as well without refund ..
can you help me?
I would like to get the personal plan back, cause I paid it.thanks, emanuel
The blog I need help with is: (visible only to logged in users)
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I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Please be patient while waiting for Staff help as it is a weekend and there are fewer on duty.
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Howdy –
Thanks for getting in touch about this. I’ve updated your account and added the personal plan back to gollob.wordpress.com.
You’ll see this on the purchases page at wordpress.com/me/purchases/
Let me know if you have any other questions.
Thanks for the tag, timethief :)
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ok the personal plan is now back on – but my Premium Theme https://suidobashidemo.wordpress.com disappeared ..
please have a look
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Which premium theme are you expecting to see? Did you purchase it outside the plan upgrade?
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yes i paid it already before. it s the premium theme suidobashi.
link: https://suidobashidemo.wordpress.comit took me a day do get everything layouted .. do i need to start a new thread now? or does modlook work again?
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@staff my receipt id is Receipt ID: [redacted]
i paid it before i upgraded to personal plan, then i accidently upgraded to premium – canceled premium and lizkarkoski helped me to get back the personal plan, which erased my separately paid premium theme
hope for some help soon:) and thx for your support time thief!
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@emanuelgollob – I’ve removed the sensitive information from your above post. Please don’t post financial information in these public forums. If Staff require that information they will contact you directly.
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Hi there,
Sorry about that. I’ve refunded the original theme purchase. You should receive that refund in about 10 business days.
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