Cancelation of Premium Plan canceled my Personal Plan as well

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  emanuelgollob · Member · Sep 2, 2017 at 7:40 pm

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  Hello, I canceled my premium plan with refund, but now my personal plan is canceled as well without refund ..
  can you help me?
  I would like to get the personal plan back, cause I paid it.

  thanks, emanuel

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 2, 2017 at 7:41 pm

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  What is the domain URL please?

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  timethief · Member · Sep 2, 2017 at 7:41 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  emanuelgollob · Member · Sep 2, 2017 at 7:49 pm

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  thx ! my domain url is http://gollob.wordpress.com/

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  timethief · Member · Sep 2, 2017 at 7:53 pm

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  Please be patient while waiting for Staff help as it is a weekend and there are fewer on duty.

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  staff-zinnia · Staff · Sep 3, 2017 at 12:41 am

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  Howdy –

  Thanks for getting in touch about this. I’ve updated your account and added the personal plan back to gollob.wordpress.com.

  You’ll see this on the purchases page at wordpress.com/me/purchases/

  Let me know if you have any other questions.

  Thanks for the tag, timethief :)

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  emanuelgollob · Member · Sep 3, 2017 at 1:07 am

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  ok the personal plan is now back on – but my Premium Theme https://suidobashidemo.wordpress.com disappeared ..

  please have a look

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  timethief · Member · Sep 3, 2017 at 1:57 am

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  Which premium theme are you expecting to see? Did you purchase it outside the plan upgrade?

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  emanuelgollob · Member · Sep 3, 2017 at 7:54 am

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  yes i paid it already before. it s the premium theme suidobashi.
  link: https://suidobashidemo.wordpress.com

  it took me a day do get everything layouted .. do i need to start a new thread now? or does modlook work again?

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  emanuelgollob · Member · Sep 3, 2017 at 2:57 pm

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  @staff my receipt id is Receipt ID: [redacted]

  i paid it before i upgraded to personal plan, then i accidently upgraded to premium – canceled premium and lizkarkoski helped me to get back the personal plan, which erased my separately paid premium theme

  hope for some help soon:) and thx for your support time thief!

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  justjennifer · Member · Sep 3, 2017 at 3:01 pm

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  @emanuelgollob – I’ve removed the sensitive information from your above post. Please don’t post financial information in these public forums. If Staff require that information they will contact you directly.

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  emanuelgollob · Member · Sep 3, 2017 at 7:44 pm

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  thx justjennifer thought it goes faster ..

  @staff update: i needed the theme layout tonight – so i paid it again – so please refund me the first 48$ theme payment and everything is fine.

  for receipt id s dont hesitate to get in contact with me

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  kokkieh · Staff · Sep 4, 2017 at 8:34 am

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  Hi there,

  Sorry about that. I’ve refunded the original theme purchase. You should receive that refund in about 10 business days.