Canceld subsription

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  lievemonette · Member · Feb 22, 2024 at 1:45 pm

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  Hi!
  Last week I also talked with a colleague from you. I still haven’t had my money from the canceld subscription. They told me last time if I haven’t had money back by now I should contact you again.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Feb 23, 2024 at 8:53 am

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  Hi there!

  It appears the transaction was refunded from our end successfully. Because it was purchased and canceled on the same day, it’s possible it was processed as a reversal by your card issuer/bank.

  That means you won’t see the original transaction and a refund as two separate transactions. Instead, they will simply remove the original transaction from your statement. Could you contact your bank/card issuer to check if that’s the case?

  Thanks!