Canceled Credit Card Billed – Need Refund

iicleantechblog · Member · Oct 15, 2015 at 11:10 pm
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I canceled my credit card billing info and the card was billed anyway. I no longer need the paid service. Can you kindly refund the card and cancel the service. Thank you.
marioashley · Member · Oct 16, 2015 at 12:27 am
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Warning: after cancellation, there is no guarantee the domain will become available to register somewhere else, and you may not be able to get it back. Keep in mind that you do have the option to keep the domain at WordPress.com, and use it elsewhere, see our alternatives in the below sections.

You can cancel a domain registered through WordPress.com. Read more…
iicleantechblog · Member · Oct 16, 2015 at 8:47 pm
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My domains are registered elsewhere.
iicleantechblog · Member · Oct 16, 2015 at 8:49 pm
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I followed the instructions you provided above and I don’t show that I have any domains with WordPress.com so why am I being billed?
marioashley · Member · Oct 16, 2015 at 9:02 pm
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That would beyond our scope as volunteers. I have tagged a staff to further assist you and view your account detail.

I hope this gets resolved quickly for you.
jsase5 · Member · Oct 16, 2015 at 9:09 pm
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@iicleantechblog,

You could possibly have a Domain Mapping Upgrade, or be on a Premium or Business Plan. Just so you know!
timethief · Member · Oct 16, 2015 at 9:24 pm
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@iicleantechblog
I note that your site is not hosted here. There is no domain mapping upgrade for iicleantech.com detected when I use the domain helper https://en.support.wordpress.com/domain-helper/
And, your domain was not registered through wordpress.COM.
iicleantech.com is hosted by Incapsula
WHOIS: Click Here
IP Address: 199.83.132.132
Name Servers:
ns2.fatcow.com
ns1.fatcow.com

Please be aware Automattic Inc owns http://wp.com/ and has products like Akismet and Valutpress, etc. that may be the reason you are being charged https://automattic.com/

While you are waiting for a Staff response here note that to address any and all billing issues like this one we click https://wpchrg.wordpress.com/ and carry through. Please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
timethief · Member · Oct 16, 2015 at 9:26 pm
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@marioashley

@jsase5
Hopefully you read my response above and know that I am an obsessive thread tagger why was I charged. I am not a egomaniac when I say that tag searches will be productive and that ghosting the threads I answer is in your best interest. ;)
marioashley · Member · Oct 16, 2015 at 10:02 pm
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@timetheif

Those are great features thanks for sharing!

Not to self!
timethief · Member · Oct 16, 2015 at 10:43 pm
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@marioashley
You’re welcome. :)
jsase5 · Member · Oct 16, 2015 at 10:47 pm
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@timethief,

I’ll do that more! Thanks for the advice! Oh, and just to be sure, what is “ghosting”? I think I have an idea but I’m not for sure lol.
timethief · Member · Oct 16, 2015 at 11:01 pm
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@jsase5
To ghost (lurk, read and learn) another Volunteer like justjennifer’s excellent responses to image related issue threads one can use google search. Suppose you get a gallery question and you know justjennifer rocks when it comes to answering all image questions create a search string like this in google search
justjennifer link gallery images to posts site:en.forums.wordpress.com
jsase5 · Member · Oct 16, 2015 at 11:46 pm
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@timethief,

That’s what I thought it was. I realize I need to do more ghosting and less jumping in with a hasty, inaccurate answer. I’m learning! I’ll get it all together one of these days! :)
rachelmcr · Member · Oct 18, 2015 at 5:42 pm
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Hi there, I sent you an email to discuss your billing details and help you with that subscription. If you don’t receive that email from me, please let me know!

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