Canceled domain – revival

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  jikvig · Member · Nov 26, 2017 at 11:59 pm

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  Hey there

  It looks like I by error canceled my domain earlier today, is there any way get it back? It was http://www.thefrisbeerguy.com

  Thanks in advanced!

  The blog I need help with is: (visible only to logged in users)

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  avydun · Staff · Nov 27, 2017 at 12:52 am

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  When you say canceled my domain, are you referring to the fact that custom domain mapping is not in place?

  You can use this guide to map your existing custom domain to your WordPress.com site address. https://en.support.wordpress.com/domains/map-existing-domain/

  I hope this helps. Feel free to get back if you have questions and I will be keen on helping you through it!

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  kokkieh · Staff · Nov 27, 2017 at 8:48 am

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  Hi there,

  I can email our domain provider to try and recover your domain. However, I also see your domain expired on 18 October already, and would have been removed from our system within the coming week in any case.

  Please go to My Site ->Plans and purchase a new plan to pay for the renewal of the domain, and then let me know so I can email our registrar to get the domain back.

  Please note that if you wait too long to pay the domain will go into redemption, and our registrar will charge an additional fee to restore the domain.

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  kokkieh · Staff · Nov 27, 2017 at 8:52 am

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  @strikebuys

  When you say canceled my domain, are you referring to the fact that custom domain mapping is not in place?

  The user clearly said they accidentally cancelled a domain. Only staff can restore a domain once cancelled, and additionally this is a time-sensitive issue, so please tag threads like these in future.

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  jikvig · Member · Nov 27, 2017 at 9:16 am

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  Well that explains it @kokkieh, thank you for your reply.

  I don`t have the funds until late December, so for now I guess we have to let it go and hope that it is still free in a months time then.

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  kokkieh · Staff · Nov 27, 2017 at 1:15 pm

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  I’ve sent you an email at the address connected with this account. Please reply there and I can continue helping you with this :)

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  kokkieh · Staff · Dec 5, 2017 at 7:27 am

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  I also replied via email, but we’ve received your payment and your domain is back on your account.

  Please let me know if I can help with anything else.

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  jikvig · Member · Dec 5, 2017 at 8:12 am

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  Thanks a bunch for the help, you rock!

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  kokkieh · Staff · Dec 5, 2017 at 8:21 am

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  You’re very welcome :)