Canceled plan extension, but existing plan was canceled as well.
-
Hello,
I have purchased a one-year Personal Plan, and later accepted an offer to extend it for additional years.
I have decided to cancel the extension, but upon doing so, the first subcription was canceled as well. I have reverted back to a Free plan, despite the fact that the initial one-year subscription should still be active.
Please let me know what I can do to remedy this situation. Thank you.
The blog I need help with is: (visible only to logged in users)
-
(Please note that the blog in question is not the one listed above; I was not aware that that information would be automatically added to the message.)
-
Hello,
Is there any way to contact staff directly? I would like to resolve this as soon as possible, as I must decide whether to commit to an immediate migration to .org.
Either solution would be fine:
1) Reinstate Personal Plan (which has already been paid for until next year).
2) Refund the appropriate amount, prorated if needed.
-
Please note that the blog in question is not the one listed above
What is the address of the site you need help with? Was the upgrade purchased from this account you are currently posting from? This thread has been tagged to ask a member of staff if they could assist you. Please be patient as it is the weekend.
-
Howdy-
I’m following up on the Modlook tag here. Please let us know which site you’re working on so that we can take a look at the account. There aren’t any upgrades or charges processed on the account you’re contacting us from.
-
Hi there,
Thank you very much for the follow-up.
I think the site in question is associated with this account (can be accessed through ‘my site’ –> change site), but there wouldn’t be an active payment at the moment, as it had been cancelled, as described above.
I could provide you with the relevant receipt numbers, if you’d like. Would it be safe to share that information here?
Thanks again.
-
Hi there,
I have restored your Personal Plan, with the original expiry date before you extended it.
Please note that automatic renewal is switched off for that plan. You can switch it on by going to https://wordpress.com/me/purchases/ and clicking the Add Payment Method option when you view the individual upgrade.
I have decided to cancel the extension, but upon doing so, the first subcription was canceled as well. I have reverted back to a Free plan, despite the fact that the initial one-year subscription should still be active.
It does not work like that, no. You did not buy a new upgrade, you simply extended it. When you cancelled it, you did not cancel only the extension. You cancelled the plan.
There is no way for you to only partially cancel a plan or to downgrade yourself in a case where, for example, you upgraded from Personal to Premium and then want to go back to Personal. Only staff can help with these types of actions.
-
Hello,
Thank you very much! I can confirm that the subscription had been restored.
It does not work like that, no. You did not buy a new upgrade, you simply extended it. When you cancelled it, you did not cancel only the extension. You cancelled the plan.
There is no way for you to only partially cancel a plan or to downgrade yourself in a case where, for example, you upgraded from Personal to Premium and then want to go back to Personal. Only staff can help with these types of actions.
I see. Thank you for the explanation and the manual correction; I will keep that in mind for the future.
-
- The topic ‘Canceled plan extension, but existing plan was canceled as well.’ is closed to new replies.
WordPress.com Forums 