Canceled upgrade from Personal to Business & can’t upgrade back to Personal

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  mercedesvalle · Member · Dec 12, 2025 at 1:59 pm

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  I had a Personal account. Decided to upgrade to Business hosting. The pro rata from my Personal took a little off the cost of the Business. Decided to downgrade back to Personal, so I canceled my Business hosting. But now I’m at the Free hosting option and every time I try to upgrade back to Personal, I get the error message, “Sorry, that plan is not compatible with this site.” (I also get the error message for Premium.)
  
  Since I’m now stuck at “Free,” I had to use the Support chat for help and it told me that it usually takes 24 hours for changes to immediately go through after a cancellation. But it’s been over 24 hours and I still can’t upgrade to Personal or Private. Can a human please help me, so I can go back to Personal and use my domain name for my site? Thanks!

  The blog I need help with is: (visible only to logged in users)

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  mercedesvalle · Member · Dec 12, 2025 at 2:03 pm

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  NOTE from OP: the correct blog is mercedesmvalle.wpcomstaging.com, which I had listed originally, but got changed to the wrong blog and I can’t seem to edit or delete my original support post.

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  adusman33 · Staff · Dec 14, 2025 at 3:58 pm

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  Hi there,

  We’ve followed up with you via email regarding this issue. Please reply directly to that email so we can continue assisting you.

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  mercedesvalle · Member · Dec 14, 2025 at 7:54 pm

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  Thanks for the response! But I’ve checked the inbox and spam of the email address that I use for WordPress and haven’t seen an email about this issue.

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  adusman33 · Staff · Dec 14, 2025 at 8:26 pm

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  Hi @mercedesvalle,

  We sent an email to the email address associated with the WordPress.com account you used to submit this forum post. The subject of the email is “Re: Can’t upgrade after canceling Business hosting.” You can search for this subject in your inbox.

  If you’re unable to find the email, please let us know and we’ll be happy to resend it.

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  mercedesvalle · Member · Dec 14, 2025 at 8:36 pm

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  Hi, @adusman33!

  I searched the email account that I use for WordPress, using the subject line that you provided, and I still can’t find it.

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  adusman33 · Staff · Dec 14, 2025 at 8:56 pm

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  Hi @mercedesvalle,

  I’ve resent the email. Please check your inbox and spam folder. You can also search for emails from help@wordpress.com, as the message was sent from that address.

  Let me know if you’re able to find it.