canceling

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  karona2000 · Member · Jan 24, 2017 at 3:58 am

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  I am soooooo frustrated because I can’t figure out how to cancel my account! I just purchased this yesterday, and was charged today, and would like to cancel. PLEASE just tell me how to do this! I clicked on ‘Manage purchases’ and then on ‘Purchases’, and there is no place to go from there. This is why I’m cancelling…..this is toooooo hard.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 24, 2017 at 4:03 am

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  Canceling upgrades
  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks (10 business days) for the refund to be received.

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  supernovia · Staff · Jan 24, 2017 at 4:26 am

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  Hi, you’ll want to log out, then log in using the email address that received notification. Then (when you are logged into the right account) head to https://wordpress.com/purchases to manage upgrades.