canceling a domain name I purchased recently. awritersjourneysandjottngs.com
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When following screen instructions, I am taken to purchases page, but have the only options to upgrade. active upgrades, billing history and payment methos show zero of those. I was told to follow that link at the bottom of the page, but when I try to scroll to the bottom of the page, nothing happens. It is stuck on ‘looking to upgrade.’
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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The domain I purchased and want to cancel is https://awritersjourneysandjottngs.com, not raymonamarieanderson.wordpress.com.
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Hi there,
I do not see any upgrades under your @raymonaanderson2 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/
Is it possible you made your purchase under a different login? I can confirm that awritersjourneysandjottngs.com is registered at WordPress.com but is under a different account and not your @raymonaanderson2 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery
On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Thanks!
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