Canceling a plan

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  rvoland2015rlvoland · Member · Mar 7, 2017 at 7:17 pm

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  I want to cancel my plan, but there is no place for me to do this.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 7, 2017 at 7:19 pm

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  https://rvolandblog.wordpress.com/ is a free site being free hosted by wordpress.COM is that the site you wish to delete?

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  timethief · Member · Mar 8, 2017 at 4:38 pm

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  re: Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.

  re: Canceling upgrades and disabling auto renew
  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation, or the domain expiration take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Mar 8, 2017 at 5:10 pm

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  Hello,

  I want to cancel my plan, but there is no place for me to do this.

  There are no purchases on the WordPress.com account you are logged in to (rvoland2015rlvoland) — which is why you are unable to cancel your plan.

  If you let me know which site the plan is for, I’ll see if I can help you out.

  Thanks!

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  rvoland2015rlvoland · Member · Mar 9, 2017 at 3:43 am

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  The website I want to cancel is heartandhomedecor.me.

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  gemmacevans · Member · Mar 9, 2017 at 10:59 am

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  Hello,

  Purchases for heartandhomedecor.me are owned by the user rlvoland — which is why you are unable to see them in the account you’re logged in to (rvoland2015rlvoland). You will need to be logged in as rlvoland if you want to cancel them.

  Purchases can be cancelled from the Manage Purchases page:

  https://wordpress.com/me/purchases/

  There is no guarantee you’ll be able to get the domain back once it has been cancelled. If you want to use it again elsewhere, let me know and I’ll point you in the right direction.

  Thanks!