Canceling and closing my site

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  blogmcrblog · Member · Jun 15, 2016 at 2:15 pm

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  I want to close my site, but i cant do it !!
  It told me that i have some premuim extention to disable first, and i cant acces to this !
  Please i want to close it ASAP.

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 15, 2016 at 5:09 pm

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  What is the underlying .wordpress.com URL?
  Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?

  Have you read the relevant support doc at Deleting a site with upgrades https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-ozmodiar · Staff · Jun 16, 2016 at 3:20 am

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  http://mcrconsultants.wordpress.com/ does have a WordPress.com upgrade that will need to be canceled first.

  However, the issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to cancel the upgrade.