Canceling and Refund over the holiday break

staff-blorbo · Staff · Dec 29, 2010 at 1:54 am
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Sure, I’ll contact you directly.
brandyorrange · Member · Dec 29, 2010 at 1:56 am
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through my personal email attached to my blog?
staff-blorbo · Staff · Dec 29, 2010 at 1:58 am
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Yep, just sent you an email to the address on your account.
dailynaturalhairtips · Member · Dec 29, 2010 at 10:23 pm
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I just created a blog called dailynaturalhairtips and I would like to cancel. I am getting a message that support is closed for the holidays, however I must notify WP of my intent to cancel within 48 hours. How am I suppose to do that when I can’t get in touch with anyone until Jan 3rd? Please advise. I want ths canceled asap.
timethief · Member · Dec 29, 2010 at 10:37 pm
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This thread has been flagged so Staff will respond to it.
raincoaster · Member · Dec 29, 2010 at 10:37 pm
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And whatever you do, don’t DELETE any blog on your own: just set it to Private until you hear from staff.
staff-blorbo · Staff · Dec 30, 2010 at 12:28 am
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Hi dailynaturalhairtips,

I have canceled and refunded your domain as requested.

Please let us know if you need any further assistance!
lafrugalfemme · Member · Dec 30, 2010 at 1:43 am
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Hi, I have just purchased a domain called pianofingers.org, but I am having difficulties getting to the site, since Google Chrome can’t find it when I type in http://www.pianofingers.org. Can you check what has happened? If there is a glitch, I would like to cancel my domain.

If there isn’t a glitch, could someone navigate me out of this mess at (email visible only to moderators and staff). Thanks.
auxclass · Member · Dec 30, 2010 at 1:50 am
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It looks like you just bought the domain a few hours ago and the name-servers point to WordPress.com. Did you also purchase the Domain Mapping upgrade to point pianofingers to an existing WordPress.com site?

The site linked to your name has been deleted by you – we need the name of the blog you are trying to map to beginning with http to help us help you.
auxclass · Member · Dec 30, 2010 at 1:51 am
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PS – it can take 24 to 72 hours for the changes to fully take effect.
auxclass · Member · Dec 30, 2010 at 1:54 am
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http://www.whatsmydns.net/#NS/pianofingers.org

http://pianofingers.org/ – now resolves for me

Patience grasshopper.
starbucksmark · Member · Jan 22, 2011 at 2:43 pm
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I would like to cancel and refund also, i contacted support and haven’t received anything back yet! Can you please get back to me..
airodyssey · Member · Jan 22, 2011 at 2:45 pm
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@starbucksmark: This forum thread was created back when it was not possible to contact staff directly during the holidays. So here’s the link to contact staff directly:

Contact
airodyssey · Member · Jan 22, 2011 at 2:51 pm
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@starbucksmark: Correction… I read too quickly. If you contacted staff already, then verify your spam filter in your email just in case their response is there.
sl1k · Member · Jan 22, 2011 at 10:31 pm
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Thread is being closed upon request and for the sole purpose staff can now be contacted again for this kind of matter…

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