canceling auto renew

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  edgyjune · Member · May 11, 2017 at 1:53 am

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  I do not want my domains or sites renewed. I realize they will disappear and I have back ups of the content. Please contact me at (email visible only to moderators and staff). This is the second request I’ve made to speak to someone or at least chat. I can not access my dashboard as there is an issue with the log in. If you do not contact me by 2/16/17 I will flag my credit card forcing you to contact me.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 11, 2017 at 1:58 am

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  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.

  Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  I will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  lauraaklein · Member · May 11, 2017 at 2:25 am

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  Done and done. Thanks for the road map and links.

  Laura

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  timethief · Member · May 11, 2017 at 2:27 am

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  You’re welcome and best wishes.