Canceling domain

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  lolaniico · Member · Jun 19, 2016 at 12:04 am

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  I cannot seem to cancel my domain on the back end. When I go to Manage Purchases, there is an option to upgrade, but I do not see a cancel function. Please let me know how I can turn this off – I received an email that I would renew at $25 in 30 days, which I do not wish to do. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 19, 2016 at 12:14 am

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  Hello there,
  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?

  The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  * You will have to replace “name_of_blog” with your actual blog’s name in that URL.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword

  Read also: Account Recovery https://en.support.wordpress.com/account-recovery/

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Jun 19, 2016 at 12:51 am

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  Hi there,

  I would be happy to assist you in cancelling ritualcommons.co. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into canceling the subscription purchase.

  Let me know if you have any questions.

  Thanks!