Canceling Domain

  • Unknown's avatar
    tangledwebgames · Member ·

    I signed up for WordPress Personal with a custom domain for a year yesterday. After playing with the service for a bit, I decided it wasn’t for me. I want to cancel both the Personal upgrade and the custom domain I bought. I successfully canceled my Personal subscription, but I don’t think I canceled the domain name correctly to get a refund. I was following these instructions:

    https://en.support.wordpress.com/cancel-domain/

    But I did not see a ‘Cancel’ option next to my domain on the purchases screen. I tried removing the domain, which may have been a mistake, since now it’s gone from my purchases page and I haven’t received a refund. It was definitely within 48 hours, though, which is the cutoff for getting a refund on a domain. Can anyone tell me how I can get my refund?

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    I have notified the Support staff for further assistance.

  • staff-zinnia · Staff ·

    Howdy –

    Thanks for the tag, fstat :)

    I see that you canceled all of the upgrades on your account, including louiswebbgames.com. I’ve verified that we have issued a full refund of $35.88 and you should receive those funds in about ten days.

    If you are planning to use louiswebbgames.com again somewhere else it should be available in about 5 days.

    Let me know if I can help with anything else.

  • fstat · Staff ·

    You’re welcome Liz!

  • staff-zinnia · Staff ·

    :)

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