canceling domain names
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I purposely let domain names expire as I do not want them any longer. I had multiple domain names mapped to my blogsite, and wanted to keep one mapped but let the others go.
I did that, but now no one can get to my blogsite, as they are shown an error message when they type in the URL (even the one that is current). WordPress will not let me delete them.
All domain names were purchased through WordPress.
The blog I need help with is: (visible only to logged in users)
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I believe you are referring to jandsracing.com, jandsoffroadracing.com, and vesrahoffroad.com which expired on Thursday, November 27, 2014.
Provided you are logged in under the same username account that purchased the upgrades, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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timethief – you are correct. Those are the domains that are expired, but they are keeping people from seeing the active site (303offroad.com). I have allowed them to expire, they are not auto renewing… but somehow they are blocking access to the active site.
I have logged in under the password that I bought them under, and gone through what you suggest. It only gives me the option to renew them – nothing else.
still cannot figure it out. Thanks for suggesting for staff help.
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This thread has been tagged for Staff as I stated above. :)
Staff work through all forum threads tagged for their attention and through all email support tickets in chronological order based on datestamps and timestamps – first posted first served, as would be expected.
How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.
Please don’t bump your thread by posting into it again because it’s not in your best interest to post to it after it has been tagged for Staff help. Doing that moves the timestamps forward and it takes longer to get a response.
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Hi Joe,
Sorry for the trouble with those expired domains! I removed the expired domains from your site, so the active domain 303offroad.com is the only one left.
If you still see the message about expired domains when you visit the site, you might need to refresh your browser or clear your browser’s cache.
Please let me know if I can do anything more to help with that. :)
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